Privacy Policy
How we collect, use, and protect your information
Last Updated: December 2025
Introduction
Jacaranda Tree Australia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jacarandatree.com.au.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Information You Provide
We may collect information you voluntarily provide when you:
- Fill out our contact form
- Subscribe to our newsletter
- Participate in surveys or promotions
- Send us feedback or inquiries
This information may include your name, email address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and your visit, including:
- Your IP address
- Browser type and version
- Operating system
- Referring website
- Pages you view on our site
- Time and date of your visit
- Time spent on pages
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send you newsletters and updates (if you've subscribed)
- Improve our website and content
- Analyse website usage and trends
- Protect against fraudulent or illegal activity
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Advertising Cookies: Used to deliver relevant advertisements
Third-Party Services
Amazon Associates Program
Jacaranda Tree Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon product links on our site, Amazon may collect information about you as described in their privacy policy.
Google Analytics
We use Google Analytics to analyse website traffic. Google Analytics uses cookies to collect information about your use of our website. This information is transmitted to and stored by Google. For more information on how Google uses data, please visit Google's Privacy Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: hello@jacarandatree.com.au
- Contact Form: Contact Us